Commercial water efficiency & cost reduction

Privacy notice

How we handle the information you share with us, and the rights you have over it.

This privacy notice is provided as a starting template and should be reviewed by the site owner, with company details and any specific data practices added, before publication.

Water Cost Review ("we", "us") is committed to protecting the privacy of everyone who contacts us or uses this website. This notice explains what information we collect, why we collect it, and the choices you have. It is written to reflect the principles of the UK GDPR and the Data Protection Act 2018.

Who we are

We are a UK commercial water efficiency and cost-reduction consultancy. For any question about this notice or your data, you can reach us using the details on our contact page.

What we collect

Contact details you provide — your name, email address, telephone number and organisation.
The content of your enquiry, including any information you choose to share about your premises.
Basic technical data your browser sends automatically, such as IP address and pages visited, used only to keep the site secure and working.

How we use it

We use the information you give us solely to respond to your enquiry, to carry out a review you have asked for, and to keep records of our correspondence. Our lawful basis is usually your consent when you submit the enquiry form, or our legitimate interest in replying to a business request. We do not sell your data, and we do not use it for unrelated marketing without your agreement.

The enquiry form

When you submit our enquiry form, the details are emailed to us so we can reply. The form includes basic anti-spam protection. We keep enquiry correspondence only for as long as needed to deal with your request and to meet any legal or accounting obligations.

Cookies and analytics

This site aims to use the minimum necessary cookies. Where any analytics or third-party services are added by the site owner, this notice should be updated to name them and explain their purpose, and a cookie control should be provided where required.

Sharing and storage

We do not share your information with third parties except where necessary to provide our service or where we are required to by law. Your data is held on secured systems and is accessible only to those who need it to deal with your enquiry.

Your rights

You have the right to ask what data we hold about you, to have it corrected or erased, to object to or restrict its processing, and to receive a copy of it. To exercise any of these rights, contact us using the details on the contact page. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this notice

We may update this notice from time to time. The current version always appears on this page.

Information handled responsibly during a water cost review enquiry — We collect only what we need to answer your enquiry and carry out a review.

Enquiry details kept only as long as needed to respond — We keep enquiry correspondence only as long as needed to deal with your request.

Data handled securely during a water cost review — Your information is held securely and used solely to answer your enquiry.

How long we keep your information

We hold the details you send us only for as long as we need them to deal with your enquiry and to meet any legal or accounting obligations that follow from it. When that period has passed, the information is securely removed. If you would like us to delete your details sooner, you can ask us to do so at any time using the contact details on our contact page, and we will act on your request unless we are required by law to retain the information.

Keeping this notice current

If the site owner adds analytics, embedded maps, a newsletter or any other third-party service, this notice should be updated to name that service and explain what data it handles and why. Keeping the notice accurate is part of treating visitors' information responsibly, and it is the site owner's responsibility to review it before the site goes live and whenever the site changes.

Cookies and third-party services

This website is built to work with the minimum of cookies. If, after launch, the site owner adds any service that sets cookies or collects data — website analytics, an embedded map, a chat widget or a newsletter sign-up — this notice should be updated to list it, and an appropriate cookie control should be offered to visitors where the law requires one. Until such services are added, there is little for a visitor to opt into beyond the strictly necessary.

Contacting us about your data

If you have any question about how your information is handled, or you wish to exercise any of the rights described above, please get in touch using the details on our contact page. We will respond promptly and do everything we reasonably can to put your request into effect.